When Prandi Property Management passed their California DRE audit, the auditor sent over a document titled “Non-Compliant Summary.” They nearly didn’t open it.
Then they read the fine print: zero violations.
“It’s so rare in California to pass a DRE audit without a single infraction that they don’t even have a form for it,” says Matt Borys, Business Development Manager at Prandi. “The non-compliant summary was the only form they had.”
That’s the kind of result that doesn’t happen by accident.
44 years in the making
Prandi Property Management is a family institution. Melissa Prandi Borys started the company 38 years ago, three days after giving birth to her son Matt. When her bosses called to say they were selling, she didn’t hesitate. She bought the company.
Today, Prandi manages 650+ high-end properties in Marin County, just north of San Francisco. Their average single-family rental goes for $6,000 a month. Their clients aren’t investors hunting yield, they’re what Matt calls “accidental landlords and emotional investors.”
“This was grandpa’s house. They’re never going to sell it. They want a local, trustworthy company to look after it,” he says. “That’s a lot of trust. We don’t take that lightly.”
For 44 years, Melissa has built a reputation on doing exactly that. She helped found NARPM, served nine years on the board, and wrote two books on property management. Matt grew up in the business, literally showing up to property tours in a car seat.
Now a team of 22, they do one thing: residential leasing and property management. Nothing else. Not commercial. Not sales. Not San Francisco.
Why they walked away from 11 years with Propertyware
Prandi had been with Propertyware for over a decade. It wasn’t a bad breakup. It was a strategic one.
“We were hearing rumblings that Propertyware was going to make some changes. They had just acquired another property management software, and we were worried we’d be forced to migrate to whatever they bought,” Matt explains. “We wanted control over that decision.”
So they did their homework. Matt and their VP of Operations had been attending property management conferences for nearly 20 years. They knew the players. And one name kept coming up: Rentvine.
“We felt like Propertyware had become complacent and stale,” he says. “Rentvine was fresh. A young company that took the best aspects of every other platform and combined them into something better.”
The final call wasn’t hard. Clean pricing. Adaptable technology. And a familiar face: Dave Borden, who had already proven himself through years of building property management websites with a company Prandi trusted.
“Our experience with his team there was great,” Matt says. “So we had a good feeling Rentvine was going to be equally impressive. And it has been.”
The skeptic who became the trainer
Change is hard. Prandi has 22 employees. Not all of them wanted to hear the word “transition.”
One assistant property manager — six years with the company, change-averse by nature was particularly resistant. “There’s nothing wrong with Propertyware. I don’t want to go through a change,” she told them. Within three weeks of switching to Rentvine, she was raving about it. “It was like she’d been using it for years,” Matt says. “Easy to navigate, easy to find files, easy to enter data. Even for someone pushing 70.”
Then it got better: she started training the new hires.
That’s the kind of adoption story that tells you everything.
The audit: three months, zero violations
A week before December, a letter arrived from the California Department of Real Estate. Audit time.
This wasn’t Prandi’s first rodeo — they’d been through about five audits over the years. But this one had more moving parts than usual:
- A new software platform (Rentvine)
- A new bank account
- A brand-new director of accounting, filling the shoes of someone who’d held the role for 20 years
“There were a lot of interesting variables,” Matt says. “We needed to make sure this was going to go smoothly.”
A normal audit takes 6–8 weeks. This one ran three months, with back-and-forth on reconciliation documents across two trust accounts.
From the moment Prandi told Rentvine they were under audit, the response was immediate. “We’re here. Anything you need, any day, we’ll respond immediately,” the team told them. And that’s what happened.
“The auditor would ask for a report. Our director of accounting would be on the phone with Rentvine support in minutes. They got what they needed,” says Melissa. “It wasn’t just my team. It was the fact that we had Rentvine behind us.”
The result: zero violations. Top 1% of California property management companies. A “non-compliant summary” with nothing on it.
“We couldn’t have done it without Rentvine,” Matt says simply.
Why California property managers should pay attention
California property management is notoriously complex. Strict DRE rules. Intense reconciliation requirements. Auditors who are specifically trained to find something.
“California is the red-headed stepchild of property management,” Matt jokes. “It’s hard to pass an audit here. That’s just the truth.”
Their hesitation before switching to Rentvine was real — would a newer platform hold up to California compliance standards? Would it produce the reconciliation documents the DRE requires?
The answer, now backed by a clean audit record: yes.
Melissa, who still speaks at conferences and gets asked about software decisions constantly, doesn’t hedge.
“Any California property management company owner out there is making the right decision to go with Rentvine. Period.”
Three years in. Still accelerating.
What’s kept Prandi all-in isn’t just the initial win. It’s what’s happened since.
“The software we signed up for three years ago has completely changed — for the better,” Matt says. “Every month or two, there’s a new feature. A new tool. Something that makes our job easier.”
The pace of innovation matters. When Matt compares it to their 11 years on Propertyware, the difference is stark.
“In three years with Rentvine, we’ve seen more meaningful improvements than we saw in a decade with our previous software. And the Rentvine user conference made it clear: they are all in.”
For Prandi, that’s not just reassuring. It’s exciting.
What they do with the efficiency
Here’s what good software actually unlocks.
Melissa, has stepped back from day-to-day operations. She’s trusting her son and VP Christine Goodin to run the business — and they’re running it well. That freedom has let her do something she loves: give back.
Under the Melissa Children Foundation, she funds 185 children in boarding school in Uganda. Rentvine sponsors two of those students.
“As soon as I mentioned it, Dave Martin and Dave Borden said, ‘We’re in. Tell us what we can do,’” Melissa says.
That’s not just a software vendor. That’s a partner.
The short answer
If someone calls Matt and asks why they should switch to Rentvine, his answer is simple:
“The pace of innovation has been incredible. The changes we’ve seen in three years outpace what we saw in 12 years with our previous software. They are all in on this product — and that excites us.”
If they ask Melissa?
“Rentvine is the answer.”
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