Privacy Policy

LAST UPDATED:March 6, 2026

Please carefully read this Privacy Policy (this “Policy”) to get a clear understanding of how we collect, use, protect or otherwise handle your PII in accordance with this Policy.

Personally identifiable information (“PII”), as used in international, US and local privacy laws, and information security standards and guidelines, is information that can directly or indirectly be linkable to a single person, or to identify an individual in context.

PII is processed when you (i) visit or log in online at all Rentvine websites that link to this Policy (each website individually a “Site” and collectively “the Sites” or “our Sites”), (ii) use Rentvine’s platform and services, including the associated Rentvine mobile applications (collectively, the “Services”), and (iii) have any other interactions (e.g., customer service inquiries) with Rentvine.

When this Policy mentions “Rentvine,” “we,” “us,” or “our” it refers to Rentvine, LLC or any of its wholly-owned subsidiaries that are responsible for your information under this Policy.

This Policy does not control the manner in which your property manager or vendor company processes your information. For specific information regarding how they may process data they collect from you or to which you provide them, please contact your property manager or vendor company directly. As between us and your property manager, we collect information from you as a service provider on their behalf. If you have any questions concerning your privacy rights about your data, please contact them directly.

What personal information do we collect?

We collect personal information that you knowingly choose to disclose through our Sites or usage of our Services. We may also collect information that you provide, usage information, and information about your device. We may also collect information about you (and combine it with other information we have about you) from other sources who collect your information on our behalf (e.g., service providers).

Examples of personal information include, but are not limited to:

information in a consumer report;
an individual’s first name or initial and last name in combination with any of the following:
- birth date;
- social security number or other government- issued identification number;
- mother’s maiden name;
- unique electronic identification number or routing code;
- telecommunication access devices including debit or credit card information;
- financial institution account or information; or
- e-mail address;
a business or vendors name, including first name or initial and last name in
- social security number or other government- issued identification number;
- mother’s maiden name;
- unique electronic identification number or routing code;
- telecommunication access devices including debit or credit card information; or
- financial institution account or information; or
- e-mail address.

When do we collect information?

We obtain personal information in the following ways:

Consumer reports from reporting agencies to which Rentvine subscribes in connection with lease applications, or for other reasons that the consumer may authorize this company to obtain;
Lease applications a prospective tenant completes;
Lease application information provided by a property owner or property manager;
Other real estate related forms the customer or client completes in or related to a transaction;
Tax reporting forms that the customer or client is required to complete and which are given to this company;
Email correspondence with us or one of our clients, or via our email a friend function;
Telephonic communication with us or one of our clients;
Information provided by a property manager or property owner; or
Information provided by a vendor or service provider through the Sites.

We also collect information from you when you fill out a form or enter information on our Sites or in connection with our Services. For example, you will provide us information about yourself and/or your company when you register to be a member of our Site, register for certain services, or register for email newsletters and alerts. You may also provide additional comments on how you would like the Sites or the Services to service your needs and interests.

How do we use your information?

Personal Information from Prospective Tenants: The personal information that a prospective tenants provides to us is primarily used to obtain consumer reports (credit checks). It may also be used to perform background checks and rental history searches. The information in the consumer reports may be discussed with landlords and property managers for whom Rentvine provides certain management services. We also report information to credit reporting agencies and use personal information to complete those reports.

Personal Information from Owners of Managed Properties: The information that owners, and property managers on behalf of owners, provide is primarily used to: (a) to assist with the delivery of management services; (b) to file any required reports with governmental agencies (for example, the IRS); (c) to establish ACH deposits, or (d) for other purposes the property owner or property manager may authorize, such as providing utilities.

Personal Information from Clients and Vendors: When users of a Site visit and/or use a Site, they, or an agent on their behalf, may, on the client’s behalf and at the client’s instruction, convey personal information he or she provides to the agent to service providers (for example, mortgage lenders and title companies) as those service providers may require for the products or services the client needs or requests.

We may use the information in the following ways:

To improve our website to serve you better.
To allow us to service you better in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

All digital files maintained by us are secured and only made available in accordance with our permissions-based access rules.

Electronic records are protected by an access name and password assigned to our employees. We use two-factor authentication to further secure visitor information.

We, and our agents, exercise reasonable discretion when discussing any personal information with others and release personal information to others only as described by this Policy.

We does not permit our employees or agents to make copies of consumer reports or records of insurance claims. The consumer reports retained in our files are not to be accessed in the future as a convenience to customers or clients.

Our agents are independent contractors and the agent with whom a customer or client works with may maintain a separate transaction file.

We maintain a robust access control policy and instruct our agents to prevent other persons from accessing the personal information in files they maintain and, to protect the personal information in the agent's’ files in the same manner as described in this Policy.

The Sites are scanned on a regular basis for known security vulnerabilities to make your visit to our Sites as reasonable secure as possible.

We use regular Malware Scanning.

Your personal information is contained within secured networks and is only accessible by a limited number of persons who have privileged access to such systems, and are required to keep the information confidential. Also, all sensitive/credit information you supply is encrypted in transit and at rest via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when you place an order or when you enter, submit, or access your information to maintain the safety of your personal information.

For your convenience, we may store your payment and/or credit card information kept for more than 60 days to expedite future orders, and to automate the billing process.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to compile aggregate data about Site traffic and Site interactions to offer better Site experiences and tools in the future. We may also use trusted third-party services that track certain information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (e.g., Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies, some features will be disabled. It may affect the user's experience that makes your Site experience more efficient and, some of our services will not function properly. However, you can still place orders.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with notice, such transfer is required for the selected services or product, or the party is one of our affiliates.

This does not include website hosting partners and other parties who assist us in operating the Sites, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. However, aggregated and non-personally identifiable information may be provided to other third parties (including service providers and vendors of products we provide to you) for marketing, advertising, or analytics, internal purposes for improving their services provided to you or other uses.

Depending on the transaction type or format for the product, service, or referral requested or being provided by us to you, we will share with others your name, address, telephone number and e-mail address. In every case, we will share only the personal information necessary to complete the required transaction. Further, we will require these third parties to use your personal information only to complete the necessary transaction.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our Sites. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:

Remarketing with Google AdSense
Google Display Network Impression Reporting - Demographics and Interests Reporting

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page.
Alternatively, you can opt-out by visiting the Network Advertising Initiative opt-out page or permanently using the Google Analytics Opt-Out Browser add-on.

Access to Personal Information?

The following persons have access to personal information in Rentvine’s files:

the agent or broker who is servicing or coordinating the transaction;
the office manager to whom the agent reports; and Property Manager, Assistant Property Manager, and Receptionists.
application processors;
employees who need to access the information to assists agents, brokers, accountants, office manager in processing or performing a task; and
our support team, which operates under rule-based access controls.

Property owners, who are not also managing a property, may be granted access to a potential or current tenant’s personal information by the property manager. Additionally, we and our agents may discuss the information in a tenant’s consumer report or lease application with a property owner who is not also managing a property. Copies of such information are provided to the landlord only: (1) with the tenant’s consent; or (2) if Rentvine ceases to provide management services to the property manager and the landlord requests that the files be sent to the landlord, the landlord’s attorney, or the new property manager.

Personal information from a buyer, seller, landlord, or tenant may be discussed with others (such as mortgage lenders or prospective landlords) only as is reasonably necessary to negotiate or close the transaction or to provide the services the customer or client seeks from this company.

We may, at the customer’s or client’s request, provide personal information to service providers in a transaction such as a title company or mortgage company if it is necessary to expedite or complete a transaction.

If we are required by law to allow others to access the personal information in our files, we will comply with the law (for example, compliance with court orders, subpoenas, or governmental investigations). We will also allow law enforcement agencies access to personal information to cooperate with such investigations.

Disposal of Personal Information

Personnel are not to destroy documents without permission of management. We use reasonable measures to dispose of personal information. Personal information is usually disposed of by shredding or burning documents, erasing electronic files by means that make the files unreadable or undecipherable, or by eradicating personal information from documents or electronic files in ways that make the personal information Unreadable.

Erroneous Records

If we erroneously report information to a consumer reporting agency, we will act to correct the information in our records and request the reporting agency to correct the information in its records promptly after we have learned and determined that the report was in error.

If we maintains an erroneous record that a consumer has issued a dishonored check, we will promptly delete the record after we and consumer agree that the information is in error or after the consumer provides us with a law enforcement agency report stating that the dishonored check was not authorized.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. See more at http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this Policy is created, we will add a link to it on our homepage, or as a minimum on the first significant page after entering one of our Sites.

Users will be notified of any privacy policy changes:

On our Privacy Policy Page

Users can change or request the deletion of their personal information:

By emailing us
By calling us
By logging into their account

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

It's also important to note that we do not allow third party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

To be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email within seven business days
We will notify users via phone call within seven business days
We will notify the users via in-site notification within seven business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and prosecute non-compliance by data processors.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address to:

Send information, respond to inquiries, and other requests or questions.
Process orders and to send information and updates about orders.
We may also send you additional information related to your product and service.
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

NOT use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.