Summarize this content:
You shouldn't have to leave your software to get help with your software. So we fixed that. Starting today, support lives right inside Rentvine. Log in, and it's already there.
Meet Vinnie
Vinnie is our new AI support agent, built into the product and available 24/7.
Ask him something and he'll pull from our full knowledge base to solve most common questions on the spot. And because you're logged in, Vinnie already knows your account context. You don't have to explain your setup from scratch every time you reach out.
If your question needs a human touch, Vinnie hands it off automatically, with your full conversation history attached. You never have to repeat yourself to get real help.
Think of Vinnie as your first stop, not your only stop. Fast when you need fast. Smart enough to know when it's time to bring in a person.
Every conversation, saved
Every support conversation is saved, so you can review it later or pick right back up where you left off. And you're not locked into one channel. Continue the conversation in-app or by email, and updates show up in both places, so nothing slips through the cracks.
A new channel: phone support
For the first time, you can call Rentvine support directly.
Got a quick, urgent question? Call in and get triaged straight to the right help, no need to write out your whole situation first. If the issue needs more digging, we take it from there and work it behind the scenes, so you're not stuck sitting on hold.
One thing that helps us help you faster: add your phone number to your Rentvine profile now.
Go to My Profile in Rentvine
Click Edit Profile
Add your phone number and save
With it on file, we know who you are the moment you call. No spelling out account details before we can even get started.
Questions?
We put together a guide on how to contact support, how the new support experience works, what's changing, and what stays the same: [Support Change →https://help.rentvine.com/en/articles/16599516-how-to-contact-support]
This is a big step toward support that actually keeps pace with you, not the other way around.
