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Structured onboarding and training paths to help your team get the most out of Rentvine, from day one through advanced workflows.
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Best-in-class customer support, now faster and more connected than ever.
At Rentvine, we believe that great software deserves great support. Our dedicated team is here to ensure you get the most out of your property management software with responsive, expert assistance whenever you need it. With customer-driven service and a commitment to your success, we make sure you're never left figuring things out on your own. Experience the Rentvine difference, where support isn't just a service, it's a promise.
- 35 min Average support response time
Four ways to get help.
Recommended
In-product support
Get help without ever leaving Rentvine. Search our knowledge base, ask Vinnie, and connect with a real support rep if you need one, all in one place, whenever and wherever you need it. We're targeting under 30 minutes for a response, the same speed you've come to expect from us.
open support in rentvinePhone
Need a fast answer to a quick question? Call our support line and get triaged straight to the right help. If your issue needs more digging, we'll take it from there and work it behind the scenes, no need to stay on hold.
Note: this line is for property managers. Tenants and owners should continue to direct questions to their property manager.
Make sure we know it's you when you call. Confirm or update your phone number in Rentvine so we know it is you when you call!
Knowledge base
Available 24/7. Search our full library of help articles anytime, or ask Vinnie, our AI assistant, for an instant answer pulled straight from it.
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Find your path.
What can we help you with?
Are you a property manager?
You're in the right place. Get help inside Rentvine anytime: search our knowledge base, ask Vinnie, or connect with a support rep. Need a quick answer fast? Call our dedicated support line, or email us anytime.
Are you a resident?
Rentvine is the software your property manager uses to manage your home. We don't manage your lease, payments, or maintenance requests directly. For anything related to your rental, please reach out to your property manager. They're your best point of contact and can resolve things fastest.
Are you a property owner?
Rentvine is the software your property manager uses to run your rental business behind the scenes. For questions about your property, statements, or owner portal access, your property manager is your direct line of support.
Other
Not a property manager, resident, or owner? Let us know what brings you here.
Rated the #1 property management company in 2026 by propertymanagement.com
What our customers say.
![5 out of 5 stars]()
Super fast response time! Any time I reach out, the person on the other end has accurate information and it is explained in a way that makes it easy to understand. Rentvine's support team are rockstars!
Rentvine customer, CES survey
![5 out of 5 stars]()
No matter what my question is, Rentvine support gets me an answer that I understand and they do it quickly.
Rentvine customer, CES survey
![5 out of 5 stars]()
Your customer service is always responsive and professional... We think of Rentvine as a partner, not just a vendor we pay for a service. That makes all the difference.
Rentvine customer, CES survey
![5 out of 5 stars]()
I love that Rentvine sends videos with explanations.
Rentvine customer, CES survey
Frequently asked questions.
We've launched a new support experience built right into the product. You can now chat with Vinnie, our AI support agent, anytime — 24/7 — without leaving Rentvine. Phone support is also new: call in for quick triage on your most pressing questions. Email and Help Center chat remain available as always.
Vinnie is our AI support agent. He can answer most common questions instantly using our full knowledge base and help troubleshoot day-to-day issues. If he can't solve something, he automatically hands you off to a member of our human support team — no extra step on your end.
Yes, you can always reach a human. Vinnie is your first stop, not your only stop. If he can't answer your question, he'll route you to our team. You can also request a human directly at any time, whether you're chatting, calling, or emailing.
Adding your phone number under My Profile → Edit Profile means we recognize you the instant you call — no need to spell out your account details first. It's optional, but it makes phone support faster.
Yes. Phone support is a brand-new channel for quick, time-sensitive questions. Call in and get triaged straight to the right help. If your issue needs more digging, our team will take it from there and work it behind the scenes, so you're not stuck on hold.
No — this change is focused on property manager support. For account-specific questions (like rent payments, maintenance requests, or owner statements), the best first point of contact is always your property management company directly, as they manage those account details.
If a tenant, owner, or applicant does reach out to us over email or Help Center chat, we're happy to assist as best we can. The phone line, however, is reserved for property managers using Rentvine — it is not a support channel for tenants, owners, or applicants, and calls from these personas will be redirected back to their property management company.
Support & training
Everything you need to get the most out of Rentvine.
Training webinars
Live and recorded sessions covering core workflows, new features, and best practices.
webinar libraryHelp Center
Our full knowledge base, searchable anytime, covering every feature and workflow in Rentvine.
visitFAQs
Quick answers to the questions we hear most.
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A running log of what's new, improved, and fixed in Rentvine.
release notesWhat's new with Rentvine?
Product updates, tips, and announcements from our team.
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