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Product Specialist

Product Specialist

About Us:

Rentvine is a dynamic and innovative company dedicated to delivering new technology to our customers in the property management industry. We have an enormous opportunity in the space to grow our company and compete with multi-billion dollar, publicly traded companies. We take pride in our best-in-class product support, technical and industry expertise, and commitment to excellence. As we continue to grow, we are seeking a highly motivated product expert to be able to assist customers when needed and provide feedback on the software to the dev team.

Location: Estero, FL

Key Responsibilities:

  • Having an extensive knowledge of the software
  • Assisting customers with anything they may need
  • Live training to assist customers
  • Answering support tickets via Hubspot
  • Creating training videos and knowledge base articles for customers to self train

Qualifications:

  • Ability to work independently as well as collaboratively within a team
  • Strong problem-solving skills and the ability to troubleshoot and resolve website issues efficiently
  • Excellent written and verbal communication skills
  • Ability to work in a fast paced, dynamic environment
  • Self-motivated to learn the in’s and out’s of the software

Benefits:

  • Competitive salary (salary for this role is dependent on previous relevant experience)
  • Health and dental benefits
  • Unlimited PTO
  • Ongoing professional development opportunities
  • An energetic and collaborative work environment

To apply, please email careers@rentvine.com along with your Full Legal Name and Resume.

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