Front-End Website Support Specialist

About Rentvine

Rentvine is the fastest-growing property management software company in the industry, ranked #60 on the 2025 Inc. 5000 list. Our powerful, cloud-based platform helps property managers streamline operations, reduce manual work, and deliver a better experience for tenants and owners. Behind that innovation is a team-first culture that puts people at the center. We care deeply about building a company where smart, driven individuals can grow, feel supported, and do the best work of their careers. Our people aren't just part of our success—they're the reason for it.

About PMW

At Property Manager Websites, we specialize in building high-performance websites and digital marketing strategies tailored specifically for the property management industry. Our sites are built to drive organic growth, enhance client trust, and help businesses thrive online.

We’re a collaborative, fast-paced team that’s passionate about client experience, long-term success, and making an impact. If you love connecting with people, guiding them through new systems, and building lasting relationships, this role is for you.

About the role

We’re looking for a detail-oriented, tech-savvy team member to join our web support team. In this role, you'll provide efficient and high-quality customer support by managing client website updates through our support system (HubSpot). Responsibilities include performing basic content changes, troubleshooting and resolving website issues, identifying and solving coding-related problems, and thinking creatively to support client needs—while maintaining the integrity and functionality of their websites.

While we offer training for many of our tools and services, a solid foundation in HTML and CSS is a must.

Qualifications

The ideal candidate will demonstrate the following skills and abilities:
2+ years of relevant experience in a technical support role.
Proficient in HTML, CSS, Bootstrap, and Liquid code.
Solid understanding of DNS configurations, syntax, and related terminology.
Ability to adhere to existing website coding standards, including maintaining ADA compliance.
Eagerness to learn and work with our suite of platforms/products, including NestHub, LiveChat, Grade.Us, CallRail, Agency Analytics, AHREFs, and SEMRush. Prior experience with any of these tools is a plus.
Strong problem-solving skills, particularly in addressing client issues related to website functionality, data feeds, SEO (specific to the Property Management Industry), and overall client experience improvement.
Collaborative mindset with the ability to effectively communicate and escalate unresolved issues within the team.
Excellent communication skills, with the ability to provide top-tier customer support to clients via email and phone.